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Boulder Frontline Hospitality Certification 

This free hospitality education program is for frontline tourism and hospitality workers to increase their knowledge of Boulder and to help make it a welcoming place for all people.

Returning users, log in here.

Attention Managers: We can handle the signup and onboarding of your employees for you. This is a great option if you have multiple employees participating or are simply short on time. Just email us to get started.

How the Certification Works

Great for hotel, restaurant, retail and tourism staff who interact with guests, the online curriculum focuses on things to see and do in Boulder and on creating an inclusive environment for all.

The certification is delivered via a virtual platform designed for ease of access 24/7. It includes four components:

  • Providing a Warm Welcome
  • Diversity, Equity and Inclusion
  • Boulder's Story
  • Top Things to Do
  • Putting Hospitality Into Practice

Upon completion, each participant will earn a certificate of recognition which will open up additional opportunities for in-destination learning, networking and industry perks. 
We are so proud of our friendly tourism community and know that everyone has the capacity for excellence fitting of our noble hospitality industry. Our work matters. What we do matters. Thank you for all you do to create a warm welcome to visitors!

Returning users, log in here.

Having trouble accessing the program? Please contact

Here to Help

Emiliano Lake-Herrera

Emiliano Lake-Herrera Director of Visitor Experience & Community Partnerships

Sara Matthews

Sara Matthews Visitor Services Manager